Frequently Asked Questions

What types of products does Pawsitive Lovers offer?

At Pawsitive Lovers, we specialize in a variety of pet supplies including toys, accessories (such as collars, leashes, and beds), grooming tools, and more. We focus on non-edible items to ensure the safety and well-being of your pets.

How does Pawsitive Lovers select its products?

We personally handpick each product based on our own experiences as pet owners. Our selection criteria include quality, safety, durability, and functionality to ensure we offer only the best for your beloved pets.

Are your products safe for pets?

Yes, safety is our top priority. We carefully vet all products to meet safety standards before they are offered in our store. You can shop with confidence knowing that our products are designed with your pet's health and happiness in mind.

Do you offer customer support?

Absolutely! We are dedicated to providing exceptional customer service. If you have any questions, concerns, or need assistance with your order, our friendly team is here to help. Contact us via email for the time being and we will enable our online-chat feature very soon.

What payment methods do you accept?

We accept two major credit and debit cards from Visa, and MasterCard as well as PayPal for secure and convenient payments.

Do you ship internationally?

Yes, we are shipping internationally. However, since we are sourcing products from various suppliers globally in some case restrictions may apply. Please be sure to check product details for any shipping limitation.

What is your return policy?

We want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please contact our customer service team within 10 days of receiving your order for instructions on how to return the item.

How can I stay updated on new products and promotions?

To stay in the loop on the latest products, special promotions, and pet care tips, follow us on social media (Facebook, Instagram, TikTok) and subscribe to our newsletter. Don't miss out on exciting updates for your furry friends!